Privacy Policy

FragMatrix ("we", "us", or "our") operates the website fragmatrix.xyz. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Please read this policy carefully. If you do not agree with its terms, please discontinue use of the website.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information — your name and email address when you submit our contact form or subscribe to our newsletter.
• Usage data — information about how you interact with our website, including pages visited, time spent on pages, referring URLs, and browser type, collected via cookies and similar technologies.
• Communications — the content of messages you send us via the contact form.

We do not collect sensitive information such as financial data, health information, or government identifiers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and editorial updates, where you have subscribed.
• To analyse website usage and improve the quality and relevance of our content.
• To comply with our legal obligations under Australian law.
• To protect the security and integrity of our website.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service providers — trusted third-party providers who assist us in operating our website and delivering our services (such as email delivery platforms), subject to confidentiality obligations.
• Legal requirements — where disclosure is required by law, court order, or government authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. For full details of the cookies we use and how to manage them, please refer to our Cookie Policy.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Newsletter subscribers may unsubscribe at any time by following the link in any email we send. Contact form submissions are retained for up to 24 months.

6. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise these rights, please contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Post: FragMatrix, Level 4, 66 King Street, Sydney NSW 2000, Australia